KPI & Performance
Merit Points Guide
A practical guide for understanding when extraordinary impact should be recognised as merit points.
Big Idea
Merit points recognise extraordinary impact
Merit points are separate from daily KPI and RISE behaviour. They should not double reward normal job responsibilities or pre agreed strategic tasks.
Baseline task
If it is part of the job, it should not receive merit points.
Recurring pattern
If it shows consistent behaviour, record it as RISE evidence.
One time high impact
If it is outside scope and creates significant value, consider merit nomination.
Decision Matrix
Before nominating, ask these questions
Is this a baseline expectation? If yes, no points.
Is this a recurring behaviour pattern? If yes, log a performance note for RISE.
Is this a one time high impact event? If yes, consider merit nomination.
Did it solve a company wide issue? If yes, it may qualify for higher recognition.